Writing
Essays on enterprise AI, transformation, leadership, faith and the life around the work, newest first.
2026
How Success Plans Use Customer Data to Drive Adoption and Value Discussions
A look at the AOA, VOA and ERG reports I designed for Success Plan customers and how we use them in adoption and value discussions.
Enterprise Software Is How AI Will Thrive
OpenAI and Anthropic are valued in the trillions and spending hundreds of billions on compute. Chat apps and fun pictures bring in real revenue, but the biggest return on that investment will come from agents doing real work inside enterprise software.