AI product manager who turns enterprise process pain points into working AI tools and services. Leads the AI & Process Automation focus area for SAP BTP, developing AI services for SAP Success Plans across Joule Studio, AI Core, and agentic AI, at the point where Customer Success, Sales, and Services delivery meet. Brings 18 years across SAP/Ariba software, Big 4 consulting, and global procurement leadership, mapping current-state processes and designing future-state solutions for global enterprises. Prototypes hands-on Business Value to IT Strategy building APIs, LLM processing logic, and generated outputs, then partners with senior architects and developers taking validated prototypes into production.
Selected outcomes
3,600+projected manual internal hours eliminated by three AI tools he designed and builtSAP · 2023–present
+78%growth in monthly AI engagements during 2026SAP BTP AI services
12AI services built: 7 activation services and 5 packaged AI & automation offeringsSAP Advanced Success Plan
4 → 42countries on MetLife’s Global Procurement Platform, at 90% adoptionMetLife · 2015–2018
−15%procurement cycle times, through Lean Six Sigma applied to global sourcingMetLife · 2015–2018
50%of global program usage influenced by Adoption & Value Opportunity AssessmentsSAP · 2023–present
Key accomplishments
Designed and built three AI productivity and prototype tools (monthly customer outreach for ~300 customers per cycle, BTP/BDC adoption planning readouts saving ~4 hours per engagement, and AI-generated Success Package decks) that eliminated projected 3,600+ manual internal hours.
Built the BTP AI services portfolio within the Advanced Success Plan from customer demand signals: 7 AI activation services and 5 packaged AI & automation offerings, expanding into Joule Studio, AI Core & Launchpad, and agentic AI; monthly AI engagements grew +78% during 2026.
Mapped As-Is processes and designed To-Be solutions across vendor, consulting, and practitioner roles: configured full-suite SAP Ariba deployments from current-state analysis, facilitated executive blueprint sessions at EY, and scaled MetLife’s Global Procurement Platform from 4 to 42 countries with 90% adoption.
Career timeline, 2011 to today. Select a role to jump to it.
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SAP
Pittsburgh, PA·April 2018 – Present
Global enterprise software provider that powers core business operations for large organizations worldwide.
Senior Product Manager
Advanced Layer Services: BTP, Data & AI & Spend Management
– Present3 yrs 5 mos
Lead the AI & Process Automation focus area for SAP BTP (since August 2025), developing services for SAP Success Plans, the tiered subscription SAP introduced in 2026 to help customers adopt AI-driven innovation and get continuous value from their investment. Each service has to work for customer success managers, account executives, and consulting delivery while producing measurable value for the customer. Serve as AI ambassador for the BTP solution area and manage a multi-million-dollar services portfolio across hundreds of enterprise customers.
Designed and built three AI automation tools end to end, managing prototyping and test cycles: monthly customer outreach (~300 customers per cycle), BDC adoption readout generation (~4 hours saved per engagement), and AI-generated Success Package decks.
Surfaced module-level usage gaps through product usage data and generated customer-ready Success Packages with Claude, delivered through pipelines that serve more than a thousand customers without per-cycle human intervention.
Built 7 AI activation services and 5 packaged AI & automation offerings, and expanded the portfolio into Joule Studio, AI Core & Launchpad, and agentic AI, moving from high-level AI services to execution-ready offerings.
Identified the shift in AI demand from awareness to execution in Q1 2026 engagement data, as monthly engagements nearly doubled from January to March, and set the Q2 portfolio direction toward build services and a structured Use Case Discovery offering.
Leading the design and build of the team’s shared AI engineering harness on Claude Code: MCP servers, sub-agents, reusable agent skills, and context engineering.
Influenced 50% of global program usage by architecting data-driven Adoption Opportunity Assessments, Enhanced Release Guidance and Value Opportunity Assessments that identified low-value and low-consumption risk and positioned expansion pathways.
Senior Director, SAP Ariba Procurement Adoption
– May 20235 yrs 2 mos
Owned global enterprise adoption and renewal positioning strategy across the SAP Ariba portfolio, influencing the portfolio's recurring revenue and supporting strategic account retention and expansion.
Protected significant contract value by developing and scaling a global adoption methodology that enabled Customer Success Managers to proactively identify low-consumption risk and drive measurable improvement across enterprise accounts.
Designed and operationalized strategic engagement pipelines for Customer Success Managers and domain experts, enabling targeted customer interactions that protected ACV, strengthened renewal positioning, and supported expansion across strategic accounts.
Accelerated time-to-value and improved renewal positioning by transforming engagement models through structured health scoring, portfolio analytics, and adoption acceleration playbooks.
Delivered executive-level portfolio health insights to global leadership, influencing renewal forecasting, expansion targeting, and strategic account prioritization decisions.
Orchestrated cross-functional alignment across Customer Success, Sales, Solution Consulting, and Value Advisory to ensure enterprise accounts were positioned for long-term retention and growth.
MetLife
Pittsburgh, PA·September 2015 – April 2018
Global insurance and financial services company providing life, disability, and employee benefits solutions.
Global Procurement Platform Lead
– April 20182 yrs 8 mos
Led enterprise-wide SAP Ariba transformation across 42 countries, strengthening long-term vendor retention, platform adoption, and executive alignment across global operations.
Expanded SAP Ariba Full Suite from 4 to 42 countries in 2.5 years by building standardized global rollout governance and cross-regional executive sponsorship alignment.
Achieved 90% enterprise system adoption and accelerated rollout velocity by 25% through structured change management, stakeholder engagement, and executive communication strategy.
Reduced procurement cycle times by 15% and improved operational efficiency by applying Lean Six Sigma methodologies to global sourcing and spend management processes.
Increased platform stickiness and long-term enterprise value realization by establishing global governance models, performance metrics, and adoption accountability frameworks.
EY
Pittsburgh, PA·September 2014 – September 2015
Global professional services firm providing consulting and advisory services to businesses worldwide.
Performance Improvement Advisor
– September 20151 yr 1 mo
Delivered enterprise transformation initiatives for global clients, partnering with executive stakeholders to align operational strategy with scalable technology solutions.
Improved supply chain and operational performance by facilitating executive blueprint sessions and translating business objectives into technology-enabled transformation roadmaps.
Strengthened executive decision-making by building cross-functional stakeholder alignment and recommending measurable process improvements tied to financial performance.
SAP Ariba
Pittsburgh, PA·June 2011 – August 2014
Global cloud procurement and supply chain software that helps organizations manage source-to-pay operations.
Senior Consultant
– August 20143 yrs 3 mos
Led enterprise SAP Ariba implementations, supporting customer onboarding, adoption, and long-term system utilization across global accounts.
Accelerated enterprise software adoption by analyzing current-state business processes and delivering tailored solution configurations across full-suite deployments.
Reduced change resistance and improved deployment stability through structured stakeholder engagement, executive demos, and formal knowledge transfer programs.
Strengthened long-term system utilization and governance compliance by building trusted cross-departmental relationships and documenting scalable operational improvements.
